Titan is proud to offer the best support and service in the industry. We firmly believe that time and energy spent on supporting our clients is essential to our company's success.
Our technical support team is comprised of a loyal, dedicated group of highly experienced personnel trained to answer all technical questions that may arise.
We offer a variety of support packages to suit the needs of our customers, including a 24-hour support option which includes full coverage 24 hours a day, 365 days a year.
Our office in Times Square is fully staffed to handle any questions or issues that may arise. After hours, the Titan answering service provides a human link to our experienced, knowledgeable Help Desk personnel, assuring that critical issues are quickly routed and escalated as needed.
For clients who purchase their hardware through Titan and choose Titan’s optional Hardware maintenance and support package, our technicians also provide guidance for new hardware setup and installation, configuration, networking and more.